HAJJ & UMRAAH FAQs
What is included in your Hajj and Umrah packages?
Our Hajj and Umrah packages typically include flights, accommodation, transportation, guided tours, visa processing, and meals. Specific inclusions can vary based on the package selected.
How do I apply for a Hajj or Umrah package?
You can apply for our Hajj or Umrah packages by visiting our office, contacting us via phone
or email, or applying online through our website.
Do you offer customized Hajj and Umrah packages?
Yes, we offer customized packages to meet your specific needs and preferences. Please contact our customer service team to discuss your requirements.
Visa and Documentation
What documents are required to apply for a Hajj or Umrah visa?
You will need a valid passport, recent passport-sized photographs, a completed visa
application form, proof of vaccination (especially for COVID-19 and meningitis), and a nonrefundable airline ticket.
How long does it take to process the Hajj or Umrah visa?
Visa processing times can vary, but it typically takes 2-3 weeks. We recommend applying well in advance to avoid any delays.
Do you assist with visa processing?
Yes, our packages include visa processing services to ensure a smooth and hassle-free
experience.
Accommodation and Transportation
What type of accommodation is provided in your packages?
We offer a range of accommodation options from 3-star to 5-star hotels, located near the
Haram in Mecca and the Prophet’s Mosque in Medina.
Is transportation included in the packages?
Yes, our packages mostly include transportation between cities (Mecca, Medina, and Jeddah), as well as local transportation for rituals and sightseeing.
Can I upgrade my accommodation or transportation options?
Yes, you can upgrade your accommodation or transportation options. Please contact our team for more information on the available upgrades.
Payments and Cancellations
What payment methods do you accept?
We accept payments via bank transfer, credit card, and cash. Payment details will be provided during the booking process.
Do you offer installment plans for Hajj and Umrah packages?
Yes, we offer flexible installment plans. Please contact our customer service team for details
on our installment options.
What is your cancellation policy?
Our cancellation policy varies depending on the package and timing of the cancellation.
Please refer to our terms and conditions for detailed information or contact our team for
assistance.
Health and Safety
What vaccinations are required for Hajj and Umrah?
The Saudi Arabian government requires vaccinations for COVID-19, meningitis, and seasonal influenza. Please consult your healthcare provider for the latest vaccination requirements.
What safety measures are in place for travelers?
We follow all recommended health and safety guidelines, including COVID-19 protocols, to
ensure the well-being of our travelers. This includes regular sanitization of vehicles, social
distancing measures, and providing necessary protective gear
Do you provide medical assistance during the trip?
While we do not provide medical services directly, we have partnerships with local medical facilities to ensure prompt assistance if needed. We also recommend travelers carry their basic medical kits and any prescribed medications.
Additional Services
Do you offer guided tours for Hajj and Umrah?
Yes, our packages include guided tours led by experienced guides (expert religious scholars)
who will assist you throughout the rituals and provide historical and religious insights.
Can I extend my stay after performing Hajj or Umrah?
Yes, you can extend your stay. Please inform us at the time of booking so we can make the
necessary arrangements.
Do you offer travel insurance?
Yes, we offer travel insurance options to cover unexpected events such as trip cancellations,
medical emergencies, and lost luggage. Please contact us for more details.
Other Generic FAQs
Booking and Reservations
How do I book a trip with your agency?
You can book a trip by visiting our office, contacting us via phone or email, or booking online through our website.
Can I make changes to my booking after it has been confirmed?
Yes, you can make changes to your booking. Please contact our customer service team as
soon as possible. Note that changes may be subject to availability and additional charges.
Do you offer group discounts?
Yes, we offer group discounts for certain destinations and packages. Please contact our sales team for more details.
What is the best time to book an international trip?
It is generally advisable to book your international trip 3-6 months in advance to secure the best rates and availability
Flights and Transportation
Can I book flights through your agency?
Yes, we offer flight booking services as part of our travel packages or as a standalone service.
How do I know if my flight is confirmed?
Once your booking is confirmed, you will receive a confirmation email with your flight
details and an e-ticket.
Can I request special meals or seating preferences on my flight?
Yes, you can request special meals and seating preferences at the time of booking. Please inform us of any specific requirements.
Do you provide airport transfer services?
Yes, we offer airport transfer services as part of our travel packages. Please check your
package details or contact us for more information.
Accommodation
What types of accommodation do you offer?
We offer a range of accommodation options, including hotels, resorts, apartments, and villas, to suit different budgets and preferences.
Can I request a specific type of room or view?
Yes, you can request specific room types or views. Please inform us at the time of booking, and we will do our best to accommodate your request.
Are meals included in the accommodation?
Meal inclusions vary depending on the package. Some packages include breakfast, while others may offer half-board or full-board options. Please check the package details for more information.
Is it possible to upgrade my accommodation?
Yes, you can upgrade your accommodation. Please contact our customer service team to
discuss the available options and any additional costs.
Visas and Travel Documents
Do I need a visa for my destination?
Visa requirements vary by destination and nationality. Please check with our travel
consultants or the embassy/consulate of your destination country for the latest information
Do you assist with visa applications?
Yes, we offer visa assistance services to help you with the application process. Please contact us for more details.
What travel documents do I need to carry?
You should carry a valid passport, visa (if required), travel itinerary, flight tickets,
accommodation details, and any other relevant documents. It is also advisable to carry copies of these documents.
Health and Safety
Are there any health requirements for international travel?
Health requirements vary by destination. Some countries may require vaccinations or health certificates. Please consult your healthcare provider and check the travel advisories for your destination.
Do you offer travel insurance?
Yes, we offer travel insurance options to cover unexpected events such as trip cancellations,
medical emergencies, and lost luggage. Please contact us for more details.
What safety precautions should I take while traveling?
We recommend following general safety precautions such as avoiding unsafe areas, not displaying valuable items, keeping your belongings secure, and staying informed about local conditions and advisories.
Payments and Cancellations
What payment methods do you accept?
We accept payments via bank transfer, credit card, and cash. Payment details will be provided during the booking process.
Do you offer installment plans for travel packages?
Yes, we offer flexible installment plans. Please contact our customer service team for details
on our installment options.
What is your cancellation policy?
Our cancellation policy varies depending on the package and timing of the cancellation.
Please refer to our terms and conditions for detailed information or contact our team for
assistance.
